Frequently asked questions
These are just some of the questions we are regularly asked. If you have a question not covered here then feel free to get in touch.
What Regions do you cover?
We provide our services to clients across the whole UK
Do we need to empty our offices before a carpet clean?
No. We will clean all walkways, around and under furniture, leaving your working environment clean and ready for the business day following our visit.
Are your products and services interchangeable depending on the customer's requirement?
Yes. As a multi-disciplined service provider, we are able to tailor solutions using the products and services we have available to ensure a perfect fit, whatever the requirements.
Do you charge extra for out-of-hours cleaning?
By the nature of our business, most of our work is performed outside office working hours, so there is no such thing as out of hours to us – 24/7 all the same to us!
How soon will our office be ready to use after carpet cleaning?
If we are performing dry extraction cleaning – which is most of the time – your carpets will be clean and dry to walk on within 30 minutes of completion. If we are performing wet extraction cleaning, we recommend you leave the areas clear until the following morning.
Are your operatives all trained?
All our team members are fully trained and experienced for whatever type of cleaning or task they are performing.
Are you fully insured?
Absolutely. We are insured for £10M for both Public Liability and Employee Liability and have insurance cover for all our work to fully protect our customers’ interests.
Do you have a green and sustainability policy?
Yes. The company, and all of our staff are committed to embracing green working practices and sustainability. We work with clients and suppliers to ensure that our environmental performance has a minimal effect and impact on the world around us. Read about our commitments to sustainability and carbon reduction here.
What accreditations do you hold?
Vistavis is proud to hold both ISO900 and 14001 accreditation. We also hold accreditations through Alcumus Group and CHAS and are registered with both as Safe Contractors. Read more about these accreditations here.
For Educational environments, are all your employees checked?
Yes. Vistavis is committed to ensuring the safety of all staff and customers. Any team member operating within the education sector will have been thoroughly checked against national registers, including the Criminal Records Bureau.
Our clients include
Service solutions for the modern workplace
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© Vistavis Ltd is registered in England and Wales with company number 06440257.
The registered address is Unit 11-2 Borers Yard Borers Arm Road, Copthorne, West Sussex, RH10 3LH